Building the knowledge map: an industrial case study

Suyeon Kim is a Researcher in Management Information Systems at the Pohang University of Science and Technology, Korea ([email protected]). Euiho Suh is a Professor and the Director of the Management Information Systems Laboratory at the Pohang University of Science and Technology, Korea ([email protected]). Hyunseok Hwang is a doctoral candidate in Management Information Systems at the Pohang University of Science and Technology, Korea ([email protected]). Abstract Recently, research interest in knowledge management has grown rapidly. Much research on knowledge management is conducted in academic and industrial communities. Utilizing knowledge accumulated in an organization can be a strategic weapon to acquire a competitive advantage. Capturing and representing knowledge is critical in knowledge management. This paper proposes a practical methodology to capture and represent organizational knowledge. The methodology uses a knowledge map as a tool to represent knowledge. We explore several techniques of knowledge representation and suggest a roadmap with concrete procedures to build the knowledge map. A case study in a manufacturing company is provided.